Shipping policy
Last updated 2026-09-30
This policy sets out how Pawmu dispatches and delivers orders. It forms part of our Terms of Service. If anything here is unclear, contact us before ordering and we will answer it in writing.
At a glance
| Where we ship | United States only |
|---|---|
| Handling time | 1–2 business days |
| Transit time | 5–7 business days |
| Total delivery time | 6–9 business days |
| Shipping cost | $8.00 flat, free over $70 |
| Carriers | USPS, UPS and FedEx |
| Order cut-off | 2:00 PM ET |
1. Where we ship
We ship to street addresses, PO boxes and APO/FPO addresses within United States. We do not ship internationally at this time. An order placed for delivery outside United States will be cancelled and refunded in full, and we will email you to explain why.
2. How long delivery takes
Delivery has two separate stages, and the estimate shown at checkout covers both.
| Stage | Business days | What happens |
|---|---|---|
| Handling | 1–2 | Your order is picked, packed and handed to the carrier |
| Transit | 5–7 | The carrier moves it to your address |
| Total | 6–9 | Order placed to parcel delivered |
Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2:00 PM ET, at weekends or on a holiday begin their handling time on the next business day.
These are the carriers' own estimates rather than guarantees. Severe weather, carrier backlogs and peak periods such as late November and December can extend them. We will tell you if we know an order is running late.
3. What shipping costs
Standard shipping is a flat $8.00 per order, however many items it contains. Orders with a merchandise subtotal over $70 ship free. The exact amount is calculated and displayed at checkout before you pay, and no shipping charge is ever added after you have placed an order.
We offer one shipping service. There is no expedited option, because we would not be able to meet a faster promise reliably.
4. Tracking your order
You will receive an order confirmation immediately, and a separate dispatch email containing a tracking number once the carrier scans your parcel. Tracking can take up to 24 hours to show its first movement — a number that shows nothing yet is normal on the day of dispatch.
Orders containing several items may arrive in more than one parcel at no extra cost to you. Each parcel is tracked separately.
5. Delivery addresses
Please check your address carefully at checkout. We dispatch to the address exactly as entered.
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you. You can either pay the second shipping charge and we will resend it, or cancel for a refund of the merchandise total, less the original shipping cost.
6. Delays, loss and damage
If tracking has not updated for 7 business days past the estimated delivery date, contact us and we will open an inquiry with the carrier. Carriers typically need 7–15 business days to conclude one.
If a parcel is confirmed lost in transit, or arrives damaged, we will replace it or refund it in full — your choice. For damage, please keep the packaging and send photographs within 48 hours of delivery so we can support the carrier claim.
7. Parcels marked delivered but not received
First check with anyone else at the address and look in the usual safe places, then contact the carrier with your tracking number. If it still cannot be found, contact us within 7 days of the delivery scan and we will work through it with you.
8. Contact
Email support@pawmu.com, call +1 917 818 2839, or use the contact form. We reply within 1 business day. Our support hours are Monday to Friday, 9am – 5pm PT. Postal address: Pawmu, 1537 G St, Rio Linda, CA, 95673, United States.